FAQs
Welcome to the Jenna Clifford FAQ page. Here, you'll find answers to our most commonly asked questions. If you need further assistance, please don't hesitate to contact us directly.
​
1. General Questions
​
1.1 What makes Jenna Clifford jewellery unique?
Jenna Clifford jewellery is renowned for its exquisite craftsmanship, unique designs, and use of high-quality materials. Each piece is meticulously crafted to embody elegance and timeless beauty, making it a perfect heirloom for generations.
​
1.2 Where can I purchase Jenna Clifford jewellery?
You can purchase our jewellery through our contact form on our website or by visiting our exclusive design studios.
​
1.3 Do you offer custom design services?
Yes, we specialise in bespoke design services. Our team of skilled designers can create a unique piece tailored to your specifications. Please contact us to book a consultation.
​
2. Product Information
​
2.1 What materials are used in Jenna Clifford jewellery?
We use a variety of high-quality materials including silver, gold (375 and 750), platinum, and an array of precious and semi-precious gemstones. Each material is carefully selected to ensure durability and beauty.
​
2.2 How can I find my ring size?
We offer a ring size guide on our website - CLICK HERE. For the most accurate measurement, we recommend visiting one of our boutiques where our specialists can assist you.
​
2.3 Are your gemstones ethically sourced?
Yes, we are committed to ethical sourcing. Every diamond we sell carries an official independent laboratory certificate from leading global diamond grading laboratories such as the Gemological Institute of America (GIA) and the European Gemological Laboratory (EGL). Each diamond we choose is specially selected for perfection, brilliance and clarity, and they are certified to be free of artificial enhancement such as laser treatment or fracture filling.
​
​
3. Care and Maintenance
3.1 How should I care for my jewellery?
Please refer to our Jewellery Care Guide for detailed instructions on how to clean, store, and maintain your jewellery to keep it looking its best.
​
3.2 Do you offer jewellery cleaning services?
Yes, we offer complimentary ultrasonic cleaning services at our studios. Simply bring in your jewellery, and enjoy a JC cappuccino while we restore its brilliance.
​
3.3 How often should I have my jewellery professionally cleaned?
We recommend professional cleaning at least once a year. For pieces worn daily, more frequent cleaning may be beneficial.
​
​
4. Services
4.1 What services do you offer besides jewellery sales?
In addition to selling jewellery, we offer custom design services, jewellery repairs, resizing, and jewellery refurbishments. We also have a homeware collection with a variety of tea sets, dinnerware and glassware. We also host exclusive events.
​
4.2 How can I book a consultation?
To book a consultation, please visit our Book An Appointment page or call us directly on 011 523 6600. Our team will be happy to schedule a convenient time for you.
​
4.3 Do you offer gift wrapping?
Yes, all our jewellery comes in elegant packaging, and we offer complimentary gift wrapping for all jewellery orders.
​
​
If you have any other questions, please feel free to reach out to us. Our dedicated customer service team is here to assist you.
​
Thank you for choosing Jenna Clifford.
​
​