Terms of Use – Jenna Clifford

Terms & conditions of website use

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

This website is operated by Jenna Clifford Designs. Throughout the site, the terms “we”, “us” and “our” refer to Jenna Clifford Designs. Jenna Clifford Designs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree. If you do not wish to be bound by these Terms and Conditions, you may not access, display, use, download, and/or otherwise copy or distribute Content obtained at the Website.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Term. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

6. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

In no case shall Jenna Clifford Designs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

7. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

8. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

9. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

10. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our products or services will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis;
  • the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Website (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

11. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

Your submission of personal information through the store is governed by our Privacy Policy.

12. User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

13. Export restrictions / Legal Compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of South Africa.

14. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms , we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

15. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

16. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

17. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

18. Indemnification

You agree to indemnify, defend and hold harmless Jenna Clifford Designs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

19. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

20. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

21. Entire agreement and severability

These Terms and Conditions shall constitute the entire agreement between you and Jenna Clifford Designs in relation to your use of this website.

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms , such determination shall not affect the validity and enforceability of any other remaining provisions.

22. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time.  Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is your obligation to periodically check these Terms and Conditions at the Website for changes or updates. Your continued use of this Website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

23. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of South Africa. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of South Africa. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

24. Contact information

This website is owned and operated by Jenna Clifford Designs. You may contact us regarding these Terms and Conditions by email to customercare@jennaclifford.com

 

Terms & Conditions of Sale

 

1. Introduction

It is important that you read these terms and conditions of sale (“Terms”) carefully before ordering any products (“Product(s)”) from the jennaclifford.com website (“Site”). Together with our Privacy Policy, Returns Policy and Website Terms and Conditions, these Terms and Conditions of Sale govern our relationship with you in relation to this Site and your purchase of Products. By placing an order for any Product(s) (“Order”) you agree to be bound by these Terms and Conditions of Sale. These Terms and Conditions of Sale apply exclusively to sales made through the Customer Contact Centre or the Website. Jenna Clifford Designs may modify the Terms and Conditions of Sale from time to time, at its sole discretion.

The Terms and Conditions of Sale applicable to any order placed through the Customer Contact Centre or the Website are those in force at the time that an order is placed on your behalf by a Jenna Clifford ambassador (in the case of an order placed through the Customer Contact Centre) or at the time you place your order (in the case of an order placed through the Website).

In the case of an order placed through the Website, when you check the “I Accept” or similar box at the order confirmation section of the Website before placing your order with Jenna Clifford, you indicate your acknowledgment and your full acceptance of these Terms and Conditions of Sale. If you refuse to accept these Terms and Conditions of Sale, you will not be able to order any Jenna Clifford products from the Website or the Customer Contact Centre.

Persons wishing to use the Customer Contact Centre or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Returns Policy and Website Terms and Conditions, and these Terms and Conditions of Sale.

2. Purchasing eligibility

To purchase Products from us you must be 18 years of age or older. If you are under the age of 18 or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Terms and Conditions of Sale. Any orders placed in contravention to this provision shall be null and void.

By placing an order through the Customer Contact Centre or on the Website, you represent and warrant that you are a bona fide end-user Customer and will not deliver, sell or otherwise distribute Jenna Clifford products or purchase Jenna Clifford products for commercial purposes or any other commercial benefit. If despite our efforts the product is no longer available or Jenna Clifford believes, for legitimate grounds, that an order would violate these Terms and Conditions of Sale, Jenna Clifford may refuse such order.

3. Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

All orders placed through the Customer Contact Centre or on the Website are subject to availability and acceptance by Jenna Clifford.

The Customer Contact Centre and the product pages of the Website can provide you with information regarding products that are currently available for sale through those channels. Please note that only those creations displaying a “Add to Cart” button are available for sale through the Website. You may also call the Customer Contact Centre (telephone number indicated on the Website) and a Jenna Clifford ambassador will provide you with further information as to product availability and assist you with your purchase.

Jewellery is priced on the dollar rate of the day and is subject to change.

3. Accuracy of billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Refund and Return policy

Please refer to our returns policy for more information on this.

5. Sales Contract

Orders are submitted via the Site as set out in this clause.

Once you are ready to make a purchase, click on “add to Cart” to add the Product(s) you wish to purchase to your Cart. Then proceed by clicking “Check Out” to log into our secure server to complete your Order.

If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however, you can use a different delivery address if you so wish.

If you have already registered with us you may enter your sign in details to access your account.

Once signed in or registered, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms and Conditions of Sale. You will then be asked to input your payment details.

Once payment is completed, we will then send you a confirmatory email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.

If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.

Your Order will be accepted by us when we send the second email to you confirming your Order and dispatch of the Product(s) and it is at this point that a legally binding contract between us is formed (“Contract”).

If we are unable to fulfill your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment to you.

If you discover a mistake with your Order please notify us immediately and please do this before we send the second email (as referred to in clause 3.8 above). We are unable to rectify mistakes after this time, although you still have the right to cancel described below, unless the order is a “made to order” item.

6. Gift messages

Please note that we are unable to process gift card messages using profanities or inappropriate language which may be submitted as part of your Order. Where possible, we will contact you to seek an alternative gift message and this will be done before we send you the second confirmatory email in respect of your Order.

7. Price 

When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. When placing an order from within South Africa, note that prices are inclusive of South African VAT at 15%. Where applicable, import duty and taxes incurred are for your own account. The total cost for the Product(s) and delivery charges will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.

Our prices may change at any time. If we discover that the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the second email confirming the dispatch of your Order.

Fine Jewellery by Jenna Clifford is master crafted from the highest quality, sought after metals and precious gemstones. The prices on these items may vary depending on exchange rate, scarcity of materials and increase in metal and gem prices. All fine jewellery prices are an indication of the unit in stock and where a new item is to be made the price may differ from the original.

8. Payment

Payment for all Products must be by credit card, or by Bank Transfer. We accept payment with Visa or MasterCard through PayFast. PayFast is a payments processing service for South Africa which enables buyers to make safe payments online. If we are unable to accept or fulfill your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.

8.1. Payment by Card

You may pay by credit card, as indicated on the Website or through the Customer Contact Centre. When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Contact Centre your credit or debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV/CVC/CID).

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Jenna Clifford, you will need to contact your card issuer directly to solve this problem, and Jenna Clifford will not be liable for any delay or non-delivery.

In order to process your order, we may carry out a pre-authorisation of your card. The amount of your purchase will be blocked on your card until your order is shipped to the shipping address you have provided to Jenna Clifford, at which time you will be sent a Confirmation of Order and your card will be charged the applicable purchase price. By submitting an offer to purchase Jenna Clifford products on the Website or through the Customer Contact Centre, you expressly authorise Jenna Clifford to perform such pre-authorisation and, where Jenna Clifford deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your card number, to authenticate your identity, to validate your card, to obtain an initial card authorisation and to authorise individual purchase transactions.

8.2. Payment by Bank Transfer

You may also pay by bank wire transfer for orders placed through the Customer Contact Centre or on the Website. Please do not forget to mention the order reference number in your bank wire transfer form.

After you place an order and select bank wire transfer as your method of payment, Jenna Clifford will wait until your payment is received before processing your order. If the funds are not credited into our bank account within seven (7) working days after you have placed your order, this order will be cancelled.

Jenna Clifford will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the Order before we process your order. Please note that some financial institutions may charge you a fee for using a bank wire transfer.

Jenna Clifford takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Although we will do our best to protect your personal Information throughout the online selling process, we cannot guarantee the security and integrity of the data you transmit to the Website and be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking.

In order to secure your transaction and prevent fraud, Jenna Clifford will perform a credit card and anti-fraud check. By placing your Order, you will be deemed to have authorised Jenna Clifford to perform such checks and, where Jenna Clifford deems necessary, from time to time to transmit or obtain information that you have provided to Jenna Clifford about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.

9. Promotion and discount codes

To redeem a promotion or discount code (“Code”), add the Code to the “Discount / Offer Code” box on your Order Summary page of the Site and click “Apply”.

Only one Code can be used per Order and Codes can only be applied to full price Product(s). They are not available on sale items.

Codes are non-transferrable and no cash alternative is available.

All Orders which may be placed using a Code must be made prior to 23:59 on the closing date, if specified.

10. Delivery

We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.

If we have not delivered the Product(s) to you within 60 (sixty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.

Ownership of the Product(s) will pass to you on delivery.

11. Damage or defective products

Subject to any specific warranties we offer in relation to any particular Product(s), or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must contact our Customer Care Team as soon as possible with you order reference number to hand.

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).

If you would prefer repair or replacement of the Product(s) please contact us and we will replace the Product(s) at no extra charge to you where this is reasonably practicable.

12. Repairs

For any repair inquiries, please contact our Customer Contact Centre (telephone number and e-mail address indicated on the Website).

13. Accuracy of Pricing, Product Descriptions

While Jenna Clifford endeavours to verify the accuracy of any information it places on the website, in advertisements or catalogues or by the Customer Contact Centre, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Jenna Clifford does not confirm the price of a Jenna Clifford product until a Confirmation of Order Dispatch has been issued by Jenna Clifford, indicating the existence of a binding sales contract. If a Jenna Clifford product’s correct price is higher than the price posted on our website, then Jenna Clifford will either contact the Customer for instructions before shipping the order or, if Jenna Clifford cannot obtain your instructions, reject the order and notify you of such rejection.

While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Jenna Clifford products displayed on the website or in a catalogue are as accurate as possible, Jenna Clifford does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the Customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.

14. Miscellaneous

We advise you to print a copy of your Order and these Terms and Conditions of Sale for your information and safe keeping.

No failure or delay by us in exercising any right or remedy provided by law or under these Terms and Conditions of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.

If any provision of these Terms and Conditions of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.

No variations of these Terms and Conditions of Sale are binding unless agreed by us in writing.

These Terms and Conditions of Sale (and any document expressly referred to in them, including the Website Terms and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.

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